Why is customer feedback important? In case you missed the Episode 1, you can view it from here.
In short, analyzing customer feedback is important as it helps you not only get to know your customers better but also increase their engagement and loyalty, as well as acquire new customers. So it turns out customer feedback is quite important, isn’t it?
Imagine there are no numbers (1-5 ratings) but just emotions as in the example below. You choose how you felt instead of assigning a number. Suggest to try 😉
Here’s some nice articles if you’d like to dive into the details:
- 7 Reasons Why Customer Feedback Is Important
- The importance of User Feedback
- The Importance of Customer Feedback With Examples
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